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History

The Company’s history started in 1991. The Company has accumulated the experience and resources of such well-known representatives of the insurance market as CJSC "IC "Talisman" and Insurance Center "Podillya". After the successful merger of the companies a number of strategic contracts have been concluded as a result of which Universalna became the legal successor of IC “Karpaty” (Uzhgorod), OJSIC “Teren” (Ternopil) and CJSC “Salamandra-Desna” (Chernihiv). Throughout its history the Universalna Insurance Company has taken a prominent place among the players of the insurance market of Ukraine, entering the TOP-10 largest insurance companies. 

2014

  • The 3-rd place in terms of availability of branches for clients and in TOP-10 of the overall national MOD insurers rating (Delo.UA, 2013)
  • The winner in the nomination "Insurance Market Leader - bank’s partner in the field of car loans" of the V All-Ukrainian contest "Insurance Market Leader - 2013“ (according to the version of the magazine "Bankir“)
  • Launch of "Universalna" mobile application: fast and convenient access to insurance services of the Company for all active iPhone and iPad users
  • The 6-th place among the most reliable ICs – the leader of VHI, MOD and OMTPL insurance in Ukraine (a survey of "Dengy" magazine as of June 12)
  • The 2-nd place in the compulsory aviation insurance in Ukraine; and the 7-th place in the market of voluntary insurance of medical expenses; in TOP-15 leaders in the MOD, OMTPL and Voluntary Medical Insurance market (Insurance Top, data for the 1Q 2014)
  • Joining the iBox network: payment for services through 5850 terminals in 200 cities of Ukraine
  • The customer loyalty index is 80.5% (regular internal investigation by NPS)
  • The winner in the nomination “Auto insurer 2014” of the IV All-Ukrainian contest “The leader of car loans, car insurance and related services – 2014”  (according to the version of the magazine «Bankir»).
2013
  • The 2-nd place in terms of the quality of telephone customer service (a survey of Hot Skills call centers executives club under the Ukrainian Association of Direct Marketing).
  • Among TOP-5 leaders for the largest insurance indemnities on the travel insurance market of Ukraine (according to the weekly newspaper "InvestGazeta" dd. 15.07.2013).
  • MOD rates are recognized as one of the best on the market (a survey of "Dengy" magazine No.2 (244) dd. January 31, 2013; "Lichnuy schet“ magazine No.2, dd. February 5, 2013; No.12, dd. August 14, 2013).
  • The best MOD rates for Chevrolet ("Lichnuy schet“ magazine No. 19, 2013)
  • Leadership by PR-activity according to Internet portals: "Insurance of Ukraine" (among TOP-3 and repeated first place - up to 19% of reports in the insurance market) and "My Insurance Agent" (the press service of the Company is among TOP-5 of the most active)
  • The winner in the nomination "Insurance Market Leader - bank’s partner in the field of car loans" of the IV All-Ukrainian contest “Insurance Market Leader – 2012” (according to the version of the magazine "Bankir“).
  • In the TOP-10 of the "Best IC for car owners" (rating of the magazine "Lichnuy schet“ No.16-17, 2013)
  • In the TOP-10 of the “IC in the insurance market of medical expenses in Ukraine based on the results of 6 months 2013” (forinsurer.com)
  • Universalna became the winner and received the award for "People`s Brend 2013" of the Vinnitsa contest (Media Corporation RIA was the organizer of the contest).
  • The "Cheapest insurance" in the ranking of health insurance (Ukrainian newspaper as of 24.12.2013, No. 108)
2012
  • The best rates in property insurance according to the version of the newspaper "Today" (as of July 10, 2012)
  • The best rates in travel insurance according to the survey of the company "Prostobank Consulting" (25.10.2012)
  • 4-th place in the overall ranking among TOP-50 Nonlife-companies (risk-related insurance) according portal "My Insurance Agent" (2012)
  • The winner in the nomination "Insurance Market Leader - bank’s partner in the field of car loans" of the III All-Ukrainian contest “Insurance Market Leader – 2011” (according to the version of the magazine "Bankir“).
  • Leadership in the compulsory aviation insurance (magazine “Insurance TOP” 2(38)2012)
  • MOD insurance conditions are recognized the best among TOP-25 leaders of insurance market of Ukraine (the survey of the company "Prostobank Consulting" as of 14.05.2012)
  • The leader of the National Club of Insurance Indemnity of "Green Card"-class and the "Leader of Insurance TOP-class of the "Biggest insurance indemnity on Green Card" (“Insurance TOP” No.1(37) 2012)
  • One of the TOP-10 leaders of the financial reliability for collecting premiums among insurance companies of Ukraine according to the magazine "Dengy" (08.05.2012)
  • In TOP-10 of the most stable insurance companies ("Expert", No. 46, 3.12.2012)
  • 2-nd place on salaries and emoluments and the leader among insurance companies of Ukraine according to the rankings of the Risk Analysis Institute
2011
  • The best MOD insurance conditions according to the rating of insurance companies from financial portal prostobank.ua
  • The first place in the travel insurance under the “Ukrainian tourism” magazine’s rating (No.2,2011)
  • One of the most reliable insurance companies for business according to the survey "TOP-100. Solutions for Business" from Ukrainian Investment Newspaper
  • Best loyalty program for customers following the results of the contest "The leader of car loans, car insurance and related services - 2011" according to the magazine «Bankir»
  • Oleksiy Muzychko, CEO of “Universalna” entered the Top-5 best CEOs of Ukrainian insurance sector "TOP-100. The best Top Managers of Ukraine"
  • One of three leading companies on the claims paid and premiums in the "Green card" market according to Insurance TOP rating


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