Travel insurance case

An insured event?

travel

Telephone numbers of assisting companies UNIVERSALNA
  • Contact the assistance company

    by phone, listed in the main part of your contract and describe in detail the necessary nature of medical care

  • When applying, please inform:

    name and surname, year of birth, Your location, contact phone number, series, number of the Insurance Contract and its term of validity

  • Follow the instructions of a specialist

  • Expect insurance coverage

General recommendations:

  • Follow the instructions of the coordinating doctor of the assisting company
  • If for any reason you are unable to report the insured event immediately, do so as soon as possible, but no later than 24 hours as soon as these reasons cease to apply
  • Payment for medicines and services should be made only with the consent of the assisting company
  • Keep all medical and financial documents confirming the fact of the insured event and incurred costs
  • In case of self-payment for medical care, apply for compensation no later than 15 working days after the end of the trip or treatment

To reimburse tourists for prescribed medicines TEZ TOUR

Reimbursement is required

Fill in the application for an insurance payment DOWNLOAD APPLICATION

Attach the following documents:



  • copy of insurance contract - 1 page
  • completed application for insurance payment
  • copy of insurance contract - 1 page
  • copies of the Ukrainian passport - 1, 2 pages and pages with a residence permit and a copy of the identification code - the recipient of the payment (certified by the inscription "according to the original" of the person submitting the documents)
  • copy of passport - 1 page and pages with notes on border crossing - the recipient of the payment (certified by the inscription "according to the original" of the person submitting the documents)
  • birth certificate - if the event happened to a child (certified by the inscription "according to the original" of the person submitting the documents)
  • original honey. conclusion (with translation, if necessary)
  • original or copy of doctor’s prescription (with translation, if necessary)
  • originals of checks, receipts, invoices
  • statement from a Ukrainian bank with details for money transfer (for Privatbank it is enough to indicate in the Application - in the column "Method of receiving payment" 16 digits from the card or indicate "receipt of payment by Aval-Express" - reimbursement can be obtained at any branch Raiffeisen Bank Aval with passport and identification code)