Insured event Travel

Call

Have you had an insured event?

travel

  • Contact the assistance company

    by phone, mentioned in the main part of your contract and describe in detail the type of medical care you need

  • When contacting, please inform:

    name and surname, year of birth, your location, contact phone number, insurance contract series, number and expiration date

  • Follow the instructions of a specialist

  • Wait for the insurance indemnity

General recommendations:

  • Follow the instructions of the coordinating doctor of the assisting company
  • If for any reason you cannot to report the insured event immediately, do so as soon as possible, but no later than 24 hours after these reasons cease to apply
  • Only pay for medications and services after you have agreed with the assistance company
  • Keep all medical and financial documents confirming the fact of the insured event and incurred costs
  • If you pay for medical care on your own, apply for compensation no later than 15 working days after the end of the trip or treatment

To receive compensation for medications prescribed and treatment

TO RECEIVE A REFUND, YOU MUST

Fill in the application for an insurance indemnity UPLOAD THE APPLICATION

Attach the following documents:


  • completed application for insurance indemnity
  • copies of the Ukrainian passport - 1, 2 pages and pages with a residence registration and a copy of the identification code - the recipient of the insurance indemnity (certified with the words "true original" of the person submitting the documents)
  • copy of the foreign passport - 1 page and pages with records on border crossing - the recipient of the insurance indemnity (certified with the words "true original" of the person submitting the documents)
  • birth certificate - if the event happened to a child (certified with the words "true original" of the person submitting the documents)
  • original medical report (with translation, if necessary)
  • original or copy of doctor’s prescription (with translation, if necessary)
  • original checks, receipts, invoices
  • details for transfer of funds (in IBAN format)

Application PDF