How health insurance works during the war

Medical insurance during the war

Medical insurance during the war

And we remind those who have our health insurance policy what to do to get medical care:

First of all, contact us in any way you like

0 800 210 381 (free of charge from all operators)

044 364 1200

067 238 0053 (messages on Viber)




All your next steps will be coordinated by our operator depending on the situation in the region and what kind of help there is possible to organize (face-to-face or online).

Also, you can make an appointment with a doctor (pre-agree with us on one of the channels listed above), buy the medicine for his prescription, send us documents via chatbot and we will reimburse you.

Even if you are abroad, where the health insurance contract is usually not valid (requires a policy for travelers abroad), we organize online consultations with our doctors.

To do this, you need to contact us in the ways listed above.

This is at least a second opinion if you have visited a foreign doctor or the possibility of a more detailed explanation of what is happening to you (because there is no language barrier).

We advise on insurance issues and stay in touch with Viber 067 223 30 37

Together we are strong!

Victory will be for Ukraine!

We fulfill our obligations to customers, partners and employees.

We return points for insurance to the Fishka card

We transfer 1% of purchases with the Fishka card to the needs of defenders.

UNIVERSALNA is an insurance company that is part of the Fairfax international group (Canada, Toronto).

Publication date: 24.05.2022


  • UNIVERSALNA was audited during the war


    UNIVERSALNA has once again passed (as we have been doing for 16 years) an audit of one of the companies of the so-called Big Four (the largest and coolest audit companies in the world). This year it is PricewaterhouseCoopers.

  • How to sign a VHI contract without a visit to the office


    We have simplified and made the contract mechanism as secure as possible.

  • VHI: how we work during the war


    Stable work of the Assistance - we did not stop servicing our Insured for a moment, no matter how difficult it was for us. Some operators even worked from storage facilities and occupied territories to provide timely assistance to our LCA Insured.



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