- What does this give the manager?
- Availability of a quality social package for employment
- An effective tool for attracting and retaining qualified personnel
- Absence of financial risks at illness of employees
- Significant reduction in the duration of treatment of employees in case of illness
- Improving the overall efficiency of the team
- Saving working time to visit medical institutions
- Respect and increase the loyalty of the team
- Improving the stability of the team
- Growing the company’s image as an employer
- Monitoring the appropriateness of the employee’s hospital stay
- What does it give employees ?
- Organization of medical care 24/7 throughout Ukraine
- Individual round-the-clock assistance (reception of clients’ appeals)
- Significant savings of own funds in case of illness
- Free medical care without queues in medical institutions
- Full supply of medicines necessary for treatment
- Significant time savings in finding and visiting doctors .
- Early detection and prevention of diseases
- Free treatment in the best medical institutions
- Possibility to receive medical care at the workplace
- Convenient and modern IT solutions (make an appointment in a few clicks)
Advantages
voluntary health insurance
Thanks to the introduction of VHI, employees understand that each of them is treated with care and understanding as a member of a large and friendly family. Thus, the turnover of staff decreases and the image of the manager grows, the control of working hours is regulated, the length of stay of employees in the hospital is reduced.
Each insured employee receives a personal card and a memo. If you need medical care, the Insured contacts the medical assistant in a convenient way (phone, e-mail, Viber).
The insured person’s application is processed by a professional doctor-practitioner, who promptly responds to appeals and organizes medical care (according to the insurance program).
The program provides basic and additional coverage.
Each insured employee receives a personal card and a memo. If you need medical care, the Insured contacts the medical assistant in a convenient way (phone, e-mail, Viber).
The insured person’s application is processed by a professional doctor-practitioner, who promptly responds to appeals and organizes medical care (according to the insurance program).
The program provides basic and additional coverage.
Additional options
which can be included in the insurance program at the request of the client
- Diagnosis and treatment of critical diseases - oncology, tuberculosis, diabetes, bronchial asthma and others
- Emergency and planned dental care
- Disease prevention: seasonal vitaminization, influenza vaccination, ophthalmological examination, "healthy back" program, etc.
- Early detection of diseases: medical check up
- Treatment of diseases that are not usually included in the basic conditions
- Wellness: gym, group activities, swimming pool
- Health Day organization in the client’s office or production
- Pregnancy and childbirth management
- Support and patronage of newborns
- Provision and constant replenishment of the office first aid kit at the request of the client
- Diagnosis and treatment of COVID-19
- Telemedicine consultations with the best doctors
- "Express First Aid Kit" - prompt provision of the Insured Person with over-the-counter first aid drugs without a visit to the doctor and obtaining an appointment
- And many others, at your request!
Modern solutions
UNIVERSALNA
- Modern Assistance
- Multichannel
- Chatbots
- Electronic memo
- Quality control
Modern Assistance
- 24-hour medical call center, 365 days a year
- More than 140 professional employees of medical assistance
- More than 95% OF RECEIVED CALLS from all incoming
- 84% OF CALLS RECEIVED IN 20 SECONDS
- CALL BACK - no missed calls
- RECORD OF ALL CALLS
- More than 2,000 contracted medical facilities
- More than 9,000 PHARMACIES in 665 settlements
- More than 900 Laboratories
- 18 SECONDS - average waiting time on the line
- Daily QUALITY CONTROL
- Quick resolution of disputes
Multichannel
- 24-hour contact center (24/7/365) - free calls from any room
- Call back - no missed calls
- Most popular messengers: Viber, Telegram, WatsApp
- Automatic chatbots
- Reviews and suggestions on-line
Convenient chatbots:
Convenient and technological chatbot in the two most popular messengers Viber and Telegram. With the help of a chatbot, you can quickly and easily:- Make an appointment with a doctor
- Order medicines
- Confirm self-registration at the clinic
- Report an insured event
- Contact a medical assistant
- Submit documents for reimbursement
Electronic memo
Especially for its clients, UNIVERSALNA develops separate Internet portals, where any insured person can get comprehensive information about:- Insurance company UNIVERSALNA
- Detailed description of insurance programs
- List of medical institutions
- Description of exclusive options
- Download the terms of your insurance contract
- Get acquainted with the service procedure
Daily quality control
After each application to the Assistance, the insured persons are asked to assess the quality of work of both the Assistance itself and the medical institution to which he was sent.
All assessments and reviews of Insured Persons are controlled by the UNIVERSALNA Quality Service, and no negative feedback is ignored!
Thus, we keep our hands on the pulse of our Assistance and promptly resolve all issues!
Daily quality control of the Medical Assistance- Daily survey of ALL Insured persons who applied to the Medical Assistance
- Feedback analytics for all corporate clients
- Three-factor analysis of each response (overall satisfaction with the services provided; quality of work assistance; quality of services provided by the medical institution)
- ALL neutral and negative feedback is analyzed and analyzed in detail
- Each review is processed by the quality control service
- Objective complaints - dealt with by a special commission on the quality of service
- Subjective complaints are explained in detail to each client
What determines cost
The cost of insurance is calculated individually for each client and depends on many factors, such as:
- Number of employees in whose favor the insurance contract is planned to be concluded
- Sphere of activity of the enterprise
- Location and territorial distribution of employees
- Gender composition of the team
- Average age of employees
- Multiplicity of insurance payments
Examples of the most popular insurance programs among customers
PLATINUM
UAH 250.000
Sum insured (annual limit) for each Insured Person
- Services in public, departmental and all private medical institutions
- Ambulance and emergency medical care
- Urgent inpatient treatment
- Planned inpatient treatment
- Outpatient care (doctor’s consultations; professors’ consultations; all necessary diagnostics; minor surgeries; day hospital; physiotherapy; therapeutic massage; chiropractic)
- Full supply of medicines (extended supply of medicines)
- Emergency dental care
- Planned dental treatment
- Diagnosis and treatment of critical diseases
- Diagnosis and treatment of diseases-exceptions
- Preventive medical examination (Check Up)
- Preventive massage
- Influenza vaccination
- Season vitaminization
- Prevention of "computer syndrome"
GOLD
UAH 200.000
Sum insured (annual limit) for each Insured Person
- Services in public, departmental and all private medical institutions
- Ambulance and emergency medical care
- Urgent inpatient treatment
- Planned inpatient treatment
- Outpatient care (doctor’s consultations; professors’ consultations; all necessary diagnostics; minor surgeries; day hospital; physiotherapy; therapeutic massage; chiropractic)
- Full supply of medicines (extended supply of medicines)
- Emergency dental care
- Planned dental treatment
- Diagnosis and treatment of critical diseases
- Preventive medical examination (Check Up)
- Influenza vaccination
- Season vitaminization
SILVER
UAH 150.000
Sum insured (annual limit) for each Insured Person
- Ambulance and emergency medical care
- Urgent inpatient treatment
- Planned inpatient treatment
- Outpatient care (doctor’s consultations; all necessary diagnostics; minor surgeries; day hospital; physiotherapy; therapeutic massage; chiropractic)
- Full supply of medicines
- Emergency dental care
- Planned dental treatment
- Diagnosis and treatment of critical diseases
CLASSIC
UAH 100.000
Sum insured (annual limit) for each Insured Person
- Ambulance and emergency medical care
- Urgent inpatient treatment
- Planned inpatient treatment
- Outpatient care (doctor’s consultations; all necessary diagnostics; minor surgeries; day hospital; physiotherapy; therapeutic massage)
- Full supply of medicines
- Emergency dental care
- Diagnosis and treatment of critical diseases
More about VHI:
Actions in the disease
In the event of an insured event, you or your representative must immediately contact the Contact Center of the Insurance Company by phone, specified in the Service Card, and provide the following information:
your name and surname
the number of the Agreement (Service Card) and the term of its (her) validity
information about your health
the actual address of your location and contact telephone numbers
other information at the request of the Insurance CompanyVisit to the doctor / pharmacy
1. At a doctor’s appointment or at a medical facility, you need to present a service card and an identity document
2. Medical services / medicines are paid by the Insurance Company in medical institutions provided by the Agreement and the Insurance Program
3. You can go to the hospital yourself if you need emergency care. But you need to notify the Insurance Company of such an event no later than 48 hours from the date of application
If you independently applied to a medical institution and / or pharmacy and paid for medical care and / or medicines, the insurance payment is made provided that:
- Insurance Company Notification
- full coordination of the scope and nature of care provided / treatment with the Contact Center staff
- recognition of the case as insurance
Compensation of funds
1. Print and complete the Payment Application.
Download the application
Be sure to indicate in the application your current mobile phone number and a convenient way for you to receive a refund: by card or by transfer via the Aval-Express system.
2. Submit a complete package of documents to UNIVERSALNA Insurance Company no later than 30 (thirty) calendar days from the date of payment for medical services or medicines.
3. A package of documents indicating your postal address must be sent to:
03067 Kyiv, street Mashinostroitelnaya, 44 Department of Health Insurance Losses Settlement of PJSC "Universalna Insurance Company".
4. The decision to make an insurance payment is made by the Insurer within 10 (ten) working days from the date of receipt of the full package of documents specified in the Agreement.
Consultations on reimbursement of self-spent funds and documents: tel. (067) 223-24-35 (from 9:00 to 18:00 working days)
Why VHI in UNIVERSALNA
33 years
in the insurance market of Ukraine
16 years of experience
in Voluntary Health Insurance
1 000 +
Individual approach to each client - more than 1.000 unique insurance programs
365/24/7
Own medical assistance, operating 365/24/7
5 000 +
More than 5.000 medical institutions and pharmacies in more than 600 settlements of Ukraine
30.000 insured
More than 30.000 insured persons annually
More than 90% of customers
More than 90% of VHI clients renegotiate contracts for the next year
18 seconds
The average waiting time on the hotline is 18 seconds
Callback
Thanks to the Callback function, no unprocessed assistance to Assistance
30 seconds
85% of telephone calls to Assistance are processed within the first 30 seconds
Statistics
Providing the employer with detailed statistics on requests for medical care
0
years of work in Ukraine
0
customers
0
the percentage of customers are satisfied with the quality of service
0
thousand hryvnias were collected for 12 months of 2023
0
thousand hryvnias paid for 12 months of 2023
0
losses are settled annually
Have any questions?
Our contact center specialist will answer your question, clarification or any information about insurance products or services provided by the insurance company UNIVERSALNA
Oksana Malysh
LCA Sales Support Manager
Have you had an insured event?
What to do if an insured event occurs
Call the number mentioned in you policy
Register an event
Follow the instructions of specialists
Wait for the insurance indemnity
