We are recommended by 94% of customers

Despite all the difficulties that exist now, we try to provide our customers with the highest quality service.

We are recommended by 94% of customers

Despite all the difficulties that exist now, we try to provide our customers with the highest quality service. For this, even now, we measure and control indicators that affect it.

These are the figures we have based on the results of June for the work of our medical assistant:

a. 97% of accepted calls

b. 87% of calls are processed within the first 20 seconds

c. The average waiting time for no line is 12 seconds

Also, not only dry numbers are important to us, but also the opinion of our customers.

We send a questionnaire to absolutely all of our Insureds who were provided with any assistance by our Assistance.

And we have excellent results! - more than 30% of all insured leave their feedback (usually no more than 5-7% of respondents pass similar surveys).

94% of Insureds who leave feedback are 100 percent satisfied with the work of Assistance and recommend UNIVERSALNA


Together we are strong!

Victory will be for Ukraine!

We advise on insurance issues and stay in touch with Viber 067 223 30 37

We fulfill our obligations to customers, partners and employees.

We return points for insurance to the Fishka card

We transfer 1% of purchases with the Fishka card to the needs of defenders.

UNIVERSALNA is an insurance company that is part of the Fairfax international group (Canada, Toronto).

Publication date: 08.07.2022

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