What our medical assistance hides

What is hidden behind the scenes of UNIVERSALNA medical assistance?

What our medical assistance hides

What is hidden behind the scenes of UNIVERSALNA medical assistance?

First, we have our own medical assistance, which 24/7 devotes 100% of its time to UNIVERSALNA customers only. It has a total of 58 employees. 38 of them accept phone calls.

And they do it very skillfully - the average call time is 8 seconds. And 86% of all calls are accepted within the first 5 seconds! In peak hours, it is only 23 seconds.

If we do not get through, we will call you back in 100% of cases!

All operators are qualified doctors of various specialties.

Secondly, we can organize:

- assistance in one of 1,450 medical institutions,

- diagnostics in one of 850 separate laboratories,

- and our insured persons can get medicines at 7,000 pharmacies throughout Ukraine.

Thirdly, the quality of assistance work is confirmed by reviews – 97% of insured persons are completely satisfied with the work of the Company and its medical assistance.

Details about our health insurance programs

You can get a consultation and conclude a contract at our managers in the regions


Together we are strong!

Victory will be for Ukraine!

We advise on insurance issues and stay in touch with Viber 067 223 30 37

We fulfill our obligations to customers, partners and employees.

We return points for insurance to the Fishka card

We transfer 1% of purchases with the Fishka card to the needs of defenders.

UNIVERSALNA is an insurance company that is part of the Fairfax international group (Canada, Toronto).

Publication date: 13.02.2023

News UNIVERSALNA


  • UNIVERSALNA has a transparent ownership structure

    The National Bank confirmed that UNIVERSALNA’s ownership structure fully complies with transparency requirements

  • UNIVERSALNA is green according to all MTSBU indicators

    Our MTPL is green again.

  • The financial stability rating of uaAAA was confirmed

    We have once again confirmed our highest financial stability rating at the uaAAA level.

UNIVERSALNA

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